Contact Center
Carbon60 is recruiting for a Contact Centre Agent for a well known UK based pensions company.
Location: Ipswich
Rate: £13.30 per hour
Duration: 3-months initially
This role will be fully on site.
See full role responsibilities below:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/member's needs.
- Communicate with members via email
* Make outbound calls when required
Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of time sheets
Minimum Criteria & Skills (including education & licenses)
Essential
* Pass at C or above for Maths and English Language at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage
IF THIS ROLE SOUNDS RIGHT FOR YOU APPLY NOW!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apply to this Job
Share this Job
More Information
Subscribe to our newsletter
Are you looking to keep in touch and stay up to date with the latest industry trends? Perhaps you want to be notified of our job listings each month, or are interested in staying in tune with our blogs?