Transport Coordination

Transport Coordination / Part time

Location: Southampton

Date: 28/04/2025 2 months

Shift Pattern/ Hours : PART-TIME Monday & Wednesday 08:00 to 17:00, Tuesday 3,7 hours

Total: 18.50 hours per week

Salary: £18.72 per hour

The role:

Manage the senior operational provision for the School Travel Service and junior staff to support service delivery.

What you will be responsible for:

• Provide safe, efficient, and effective school travel services for children and persons from 5-25 years of age,
• Lead the planning and daily management of effective travel arrangements,
• Take a lead for maintaining records in the school travel database
• Answer enquiries, in particular more complex enquiries escalations, and manage issues including timings, amendments, cancellations, client behaviour, driver behaviour, complaints, incidents/accidents, safeguarding issues etc. liaising with internal/external stakeholders as appropriate.
• On a rota basis, provide AM and PM office cover to support the early morning and late afternoon travel arrangements.

Requirements:

• Experience of operational school travel services, or similar, working with a range of suppliers and delivery partners.
• Problem solving skills working in pressured environments.
• Records management and maintenance of databases.
• Small team management, including recruitment, goal setting and performance review.
• Experience of service delivery in accordance with service level agreements and/or customer service standards.
• Excellent communications skills with internal and external stakeholders

If you would like to apply, please send your CV or contact Melissa at +442920034975

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.